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Billing & Payments

Simple, transparent billing for your family's FamilyCast subscription. No surprises, no hassles.

Overview​

Managing your FamilyCast payments is easy:

  • View your current plan (Free, Family Plus, or Family Max)
  • Add or update payment methods
  • Download receipts for your records
  • Change plans anytime
  • Cancel without penalties

Getting to Billing​

  1. Tap Settings → Billing
  2. Or tap Upgrade when you see it
  3. Or from your profile → Manage Subscription

Your Subscription​

Current Plan Details​

See everything about your plan:

Plan Information:

  • Plan name (Free/Family Plus/Family Max)
  • Monthly price
  • Next billing date (for paid plans)
  • Payment method
  • Auto-renewal status

Quick Actions:

  • Change Plan - Upgrade or downgrade
  • Update Payment - Change card
  • Pause Subscription - Take a break
  • Cancel - End subscription

Free Plan Users​

Your Free Plan Includes:

  • 1 display
  • 4 content items
  • 1 GB storage
  • 3 integrations
  • Free forever!

No Payment Needed:

  • No credit card required
  • No trial period
  • No expiration
  • Upgrade only when you want more

Payment Methods​

Adding a Payment Method​

Add a Credit or Debit Card:

  1. Go to Settings → Billing
  2. Tap Add Payment Method
  3. Enter card details:
    • Card number
    • Expiration date
    • Security code (CVV)
    • Billing zip code
  4. Tap Save Card

Accepted Payment Types:

  • Credit cards (Visa, Mastercard, Amex, Discover)
  • Debit cards
  • PayPal
  • Apple Pay (on iOS)
  • Google Pay (on Android)

Managing Your Payment​

Update Card Details:

  1. Tap your current payment method
  2. Select Update
  3. Enter new information
  4. Save changes

Remove Payment Method:

  • Can't remove if it's your only method
  • Add new method first, then remove old

Payment Security​

We Keep Your Family Safe:

  • We never store full card numbers
  • Bank-level encryption
  • Secure payment processing
  • No one sees your full card details
  • PCI compliant systems

What We Store:

  • Last 4 digits of card
  • Card type (Visa, etc.)
  • Expiration date

Understanding Your Bill​

Monthly Charges​

Simple Monthly Billing:

  • Same date each month
  • One charge per month
  • Clear description on bank statement
  • Email receipt every time

Example Bill:

FamilyCast Family Plus Plan
Monthly Subscription
Billing Period: Nov 1 - Nov 30
Total: $15.00

Receipts and History​

View Past Payments:

  1. Go to Settings → Billing → History
  2. See all past charges
  3. Tap any payment for details
  4. Download PDF receipt

Receipt Includes:

  • Date of payment
  • Amount paid
  • Plan details
  • Payment method used
  • Transaction ID

For Your Records:

  • Download receipts anytime
  • Email receipts to yourself
  • Perfect for taxes or budgeting

Changing Your Plan​

Upgrading Your Plan​

When Families Upgrade:

  • Need more displays for kids' rooms
  • Photo storage getting full
  • Want both parents to manage
  • Adding more family features

How to Upgrade:

  1. Go to Settings → Billing
  2. Tap Change Plan
  3. Choose your new plan
  4. Review what's new:
    • Additional displays
    • More storage
    • Extra features
  5. Confirm upgrade

What Happens:

  • New features available instantly
  • Pay difference for current month
  • Next full payment at new price
  • Confirmation email sent

Downgrading Your Plan​

Before Downgrading:

Make sure you're within the lower plan's limits:

  • Number of displays
  • Storage used
  • Family members with access

How to Downgrade:

  1. Check your usage in Settings
  2. Remove extra displays if needed
  3. Delete old photos if over storage
  4. Go to Change Plan
  5. Select lower plan
  6. Confirm change

When It Happens:

  • Change happens next billing cycle
  • Keep current features until then
  • Account credit applied if applicable

Switching Between Plans​

Free → Paid Plan:

  • Add payment method
  • Choose Family Plus or Max
  • Start using immediately
  • First charge today, then monthly

Paid → Free Plan:

  • Reduce to free plan limits first
  • Downgrade takes effect next billing
  • No charges after downgrade
  • Keep 1 display active

Family Budget Tips​

Saving Money​

Get the Most Value:

  • Share one Family Plus account vs. two Free accounts
  • Delete old photos regularly to avoid storage upgrades
  • Deactivate unused displays
  • Use free integrations wisely

Coming Soon:

  • Annual plans (save 10%)
  • Family bundles
  • Referral discounts
  • Holiday promotions

Managing Costs​

Stay Within Budget:

  • Set payment reminders
  • Review usage monthly
  • Downgrade during vacations
  • Use free plan when testing

For Tight Budgets:

  • Free plan is always available
  • No shame in downgrading
  • Upgrade only when needed
  • Cancel anytime without penalty

Payment Issues​

Payment Failed​

Common Reasons:

  • Expired card
  • Insufficient funds
  • Card reported lost/stolen
  • Bank declined charge

What Happens:

  1. We'll try once more after 24 hours
  2. Email notification sent
  3. 5-day grace period
  4. Service continues during grace period
  5. After 5 days, account switches to Free plan limits

How to Fix:

  1. Update payment method
  2. Tap Retry Payment
  3. Service continues normally
  4. No interruption if fixed quickly

Updating Expired Cards​

Before Your Card Expires:

  • We'll email reminder 2 weeks before
  • Update in Settings → Billing
  • No service interruption

After Expiration:

  • 5-day grace period
  • Update card anytime
  • Service continues after update

Canceling or Pausing​

Taking a Break​

Vacation Pause (Family Plus and Max only):

  • Pause for up to 3 months
  • Keep all your settings
  • Displays go inactive
  • No charges during pause
  • Return anytime

How to Pause:

  1. Go to Settings → Billing
  2. Tap Pause Subscription
  3. Choose return date
  4. Confirm pause

Canceling Your Subscription​

Before You Cancel:

  • Download your family photos
  • Save any important info
  • Consider downgrading to Free instead
  • Remember: Free plan is always available

How to Cancel:

  1. Go to Settings → Billing
  2. Tap Cancel Subscription
  3. Choose reason (helps us improve)
  4. Decide:
    • Cancel immediately (partial refund)
    • Cancel at end of billing period
  5. Confirm cancellation

What Happens:

  • If immediate: Switches to Free plan now
  • If end of period: Keep features until billing date
  • Your content saved for 30 days
  • Can reactivate anytime within 30 days

Refund Policy​

Refund Eligible:

  • Canceled within 48 hours of payment
  • Service wasn't available
  • Accidental double charge
  • Unauthorized charge

Not Eligible:

  • Partial month usage
  • Forgot to cancel
  • Didn't use service

Request a Refund:

  • Email [email protected]
  • Include receipt number
  • Explain situation
  • Response within 48 hours

Special Offers​

Family Discounts​

Available Discounts:

  • Military Families: 20% off paid plans
  • Teachers: 20% off paid plans
  • First Responders: 20% off paid plans
  • Large Families (6+ kids): Contact us

How to Apply:

  1. Email [email protected]
  2. Provide verification
  3. Discount applied to account
  4. Saves every month!

Referral Program​

Share with Friends:

  • Give friends 1 month free trial of Plus
  • You get 1 month free when they subscribe
  • No limit on referrals
  • Everyone wins!

Gift Subscriptions​

Perfect for:

  • New parents
  • Grandparents
  • Holiday gifts
  • Housewarming presents

How to Gift:

  • Email us at [email protected]
  • Choose plan and duration
  • We'll send gift code
  • Recipients redeem easily

Billing FAQ​

When am I charged? Same date each month when you first upgraded from Free.

Can I change payment methods anytime? Yes! Update instantly in Settings → Billing.

What appears on my bank statement? "FAMILYCAST" or "FAMILYCAST.APP"

Is my payment information secure? Yes! Bank-level encryption and PCI compliant.

Can kids make purchases? No. Only the account owner can change billing.

What if I can't afford to continue? Downgrade to our Free plan - it's forever free!

Do prices ever increase? Rarely, and we give 60 days notice. You can always use Free plan.

Can I pay annually? Coming soon with a 10% discount!

Getting Help​

Billing Support​

Contact Us:

  • Email: [email protected]
  • Response within 24 hours
  • Include account email
  • Attach any error screenshots

Help Center:

  • help.familycast.app/billing
  • Video tutorials
  • Common issues
  • Step-by-step guides

Quick Solutions​

Can't Update Payment:

  • Try different browser/device
  • Clear cache and cookies
  • Disable ad blockers
  • Contact your bank

Not Sure What Plan You Have:

  • Check Settings → Billing
  • Look for recent charge amount
  • Free plan shows "Free Forever!"

Next Steps​